1 Contract type and Products/Services
1.1 Contract Type
The Dream Destination Travel S.L. is a travel agency registered and accredited in Spain and is listed under the following business addresses: LasCasasCanarias and Salobre Golf Villas. The object is to provide clients from all over the world exclusive holiday homes on the Canary Islands via our websites. The booking agreement between the traveler and the travel agency, The Dream Destination as the acting agent, is a contract between the guests and the services and products of a third party.
1.2 Commitment
The Dream Destination commitment consists of the presentation and services as the acting agent. The holiday homes on offer have been thoroughly and carefully selected. The properties have been catalogued and described in accordance to our knowledge and experience. Photographs of the objects are taken by us. The Dream Destination Travel S.L offers an external product/service and is acting on behalf of the corresponding owner/administration of the properties.
2. Conclusion of Contract
2.1 Booking
On booking a property the client enters a binding contract. The booking can be done either by post, e-mail, verbally or telephone. As soon as The Dream Destination Travel S.L. accepts the booking the client receives confirmation of the reservation via e-mail. The client is obliged to check all the data contained in the booking confirmation as soon as it has been received and to inform the travel agency of any errors incurred and report them immediately. Later detected misinformation does not entitle the traveler to a cancellation of the contract.
2.2 Tenancy
The reservation is only valid for the number of persons indicated in the booking confirmation. In the case of the property being occupied by more persons than indicated in the contract an additional fee will be charged in accordance with the current prices. It is very important to note that the rental object cannot be occupied or used by more than the maximum number of persons permitted in the apartment/house.
3. Payment
On receiving the booking confirmation a deposit of 15% up to 25% is to pay depending on the conditions of property. The remaining balance is due to be paid 4 weeks in advance of the arrival date. If the period between reception of the booking confirmation and day of arrival is less than 4 weeks, the total amount is due to be paid immediately. For some objects the final payment is due on arrival, the appropriate information is to be found in the booking confirmation.
3.1 Method of Payment
Please note that The Dream Destination Travel S.L. is not responsible for the bank fees that may arise. On payment by credit card (Visa or Master Card), The Dream Destination S.L. will charge a handling fee of 1.5% of the amount owed. In case the payment is not made within the time frame indicated in the contract, The Dream Destination S.L. has the right to cancel the booking and to impose a fee according to rescission policies.
3.2 Insurance Policy
The Dream Destination Travel S.L. is a travel agency registered in Spain with all rights and duties resulting from this. These include insurance (Warranty Bond) in case of insolvency. Since the insurance is compulsory, there exists no security certificate, but we are happy to send a confirmation of the insurance if required.
4. Liability and Claims
4.1 Liability
The Dream Destination Travel S.L. is liable in its duties as acting agent to a conscientious selection and description of the rental objects according to own assessment and information given by the cooperation partner. Should the cooperation partner not inform The Dream Destination Travel S.L. about additional changes or give erroneous information the full responsibility lies with the cooperation partner. The Dream Destination Travel S.L. does not ensure or guarantee accuracy and completeness of information, products and services of the cooperation partner.
4.2 Dutiful Involvement
The tenant is requested to report and document any defects in the house or furnishings to The Dream Destination Travel S.L. immediately or within 24 hours of moving in, so that these can be rectified or registered without delay. Subsequent complaints cannot be considered. The tenant is obliged to treat the house and facilities with care, to report any damage caused by him to The Dream Destination Travel S.L. and to bear the costs of repair or replacement. Any existing damage that has not been reported within the specified period must be considered to have been caused by the customer and will be charged accordingly.
5. Rescission and Change of Reservation
5.1 Rescission
By a withdrawal from the contract the following cancellation fees will be charged respectively: Cancellation up to 60 days before tenancy: 20%of the total amount due, 59 to 30 day before tenancy: 40% of the total sum, 29 days to 8 days before tenancy: 80% of the total amount, 7 days to non- appearance: 100% of the total sum. A cancellation must be done in writing with the date of its delivery being decisive. The client is given the chance to prove that only minor financial damage or none at all have been incurred by the owner and agency. We recommend taking out an insurance covering these eventualities. Bookings, which contain special offers (e.g. early booking offer, last minute prices, long stay offers) cannot be cancelled. A handling fee of 50,00€ is charged for every cancellation.
5.2 Change of Reservation
The leaser has the possibility to withdraw the booking if he finds a substitute for the rental object to be leased under the same conditions. The rental object can only be changed by cancelling the contract under the above mentioned rescission conditions (5.1) and by making a new reservation. Rental period or rental dates can be changed according to availability, taking into account the cancellation conditions. Bookings, which contain special offers (e.g. early booking offer, last minute prices, long stay offers) cannot be altered. A handling fee of 50,00€ is charged for every reservation change or alteration of the contract.
6. Data Protection
Personal- related data provided in order to prepare the lease contract are protected according to the data protective provisions against abusive usage.
7. Place of Fulfilment and Legal Venue
Claims for damages are to be addressed to the corresponding contractual partner. According to EU regulations the place of fulfilment and legal venue is the home country of the contractual partner.